FAQ

Frequently Asked Questions

Where is Nintendo New York located?

Nintendo New York is located at 10 Rockefeller Plaza (on 48th Street between 5th and 6th Avenues), New York, New York, 10020. You can get to Nintendo New York by taking the B,D,F, or M train to the 47-50th Street/Rockefeller Center station. If you need directions, visit the Store Location section of our website and follow the link to Google Maps.

What are the hours of operation for Nintendo New York?

Nintendo New York is open seven (7) days a week for your convenience.

Our hours of operation
Monday through Thursday, 9:00 a.m. to 8:00 p.m. EST
Friday and Saturday, 9:00 a.m. to 9:00 p.m. EST
Sunday, 11:00 a.m. to 6:00 p.m. EST.

Please visit the Store Hours section for notification regarding holiday hours or other changes to our normal operating hours.

Are there other Nintendo World stores? Where are they located?

There is only one Nintendo World store: Nintendo New York. Our goal is to create a compelling in-store experience for our guests by providing outstanding customer service, interactive gaming stations with Nintendo's most current and popular software titles, and a broad selection of Nintendo themed merchandise.

Can I purchase items online or over the phone?

Currently, we do not offer online or phone orders. We would love for you to visit us in person and hope to see you soon.

Do you charge admission to visit Nintendo New York?

No, there is no charge to visit our store.

Do you conduct store tours?

Our Ambassadors are enthusiastic Nintendo fans and are happy to share their knowledge with you. Our staff can guide you through each of our interactive gaming areas (Nintendo 3DS, Nintendo 3DSXL, Nintendo 2DS and Wii U), provide hands-on gaming demonstrations, show you our selection of Pokémon merchandise, help you find the right sized Nintendo-themed t-shirts, and provide a bit of Nintendo history by explaining the items on display in our Nintendo Showcase.

If you are interested in arranging for a class trip or day camp visit to the store, it is best to call ahead of time so that we can anticipate your arrival and provide the best possible service. Please call us at 646-459-0800 to let us know that you are coming.

Can I host a private event at Nintendo New York?

We would love to be a part of your special occasion, but do not have a party room in order to facilitate private events. If you have a small group, we can provide recommendations for non-peak times in which we may be able to accommodate your group within our normal operations. Call us at 646-459-0800 and ask to speak with a member of our leadership team to discuss options.

Can I buy Nintendo game systems and software at Nintendo New York and use them in another country?

Nintendo game systems, software and accessories sold at Nintendo New York are intended for use in the United States, Canada, Mexico and Latin America only. Other regions may have different:

›  Electrical standards
›  TV broadcast standards (e.g. PAL, NTSC, SECAM)
›  Languages (communication of operational instructions, precautions, warnings)
›  Government regulations (e.g. warranty, safety, electrical)
›  Marketing requirements (e.g. game ratings, packaging, advertising)

Due to these differences, products are made specifically for each country or region, and there is no way to ensure compatibility. Games and systems purchased for use in the US, Canada, Mexico and Latin America may not function properly in other countries, or may be difficult to use due to language barriers (manuals, warnings, screen text).

Nintendo recommends only purchasing products within the country or region where they products will be used. Nintendo distributors in other countries will not be able to repair or modify products made for use in other regions.

If you live in a country other than the United States, Canada, Mexico or Latin America, you should contact a local distributor or retail location in that country for information on the availability of parts, accessories, Player's Guides and other products. A list of international distributors can be found at Nintendo of America's website by clicking here.

What is Nintendo New York's return policy?

30 Day Return Period: Merchandise can be returned for a full refund or exchange within 30 days of the original purchase date. Return and Exchange Requirements: The original sales receipt is required for all returns or exchanges. Items must be returned in original packaging and factory seal, with all parts. If a credit card was used in the original purchase, a refund will be applied to the same credit card. Cash purchases will be refunded via cash or gift card. Without a receipt, product may be exchanged for identical product only. Nintendo New York reserves the right to limit or decline refunds or exchanges.

Non-Returnable items include: Trading cards, items that are damaged or abused, or merchandise that shows signs of use. Items missing the original Universal Product Code (UPC) or items that have been removed from their original packaging or factory seal may be exchanged for identical product only.

Gift Cards may not be returned or exchanged. In the event a gift card is lost or stolen, Nintendo New York will replace the remaining value of the card at the time it is notified of the lost or stolen card and only upon presentation of an original sales receipt.

Warranty Information: If you have a problem with your Nintendo hardware, please visit http://support.nintendo.com or contact Nintendo's customer service department at 1-800-255-3700 to find out more about your system's warranty and repair options.

How do I get replacement parts and accessories?

Nintendo New York offers accessories for current systems. Other accessories and replacement parts can be ordered online at store.nintendo.com

What if I need to have my Nintendo product repaired?

If you have a problem with your Nintendo hardware, please visit support.nintendo.com or contact Nintendo's customer service department at 1-800-255-3700 to find out more about your system's warranty and repair options.

Please note: Nintendo only repairs systems, games, and accessories made by Nintendo. We do not repair licensed product for use on our systems or licensed merchandise that are made by other companies. To identify whether a product is made by Nintendo, check the product packaging or the item itself. The name of the company will generally be molded into the plastic housing. If the item you are using was made by a company other than Nintendo, please contact them for repair details.

Where can I use my Nintendo New York gift card?

Nintendo New York gift cards may only be used at our retail store, located at 10 Rockefeller Plaza (on 48th Street between 5th & 6th Avenues) in New York City. Gift cards may not be redeemed for cash.

How can I get the balance of my Nintendo New York gift card?

To check your current balance, visit or call Nintendo New York, 646-459-0800. Our Ambassadors will be happy to assist you.

My Nintendo New York gift card has been lost or stolen. Can I get a replacement?

In the event your gift card is lost or stolen, Nintendo New York will replace the remaining value of the card upon presentation of an original sales receipt. A fee may be charged for any replacement cards issued. If you have additional questions regarding a lost or stolen gift card, please call Nintendo New York directly at 646-459-0800. Our Ambassadors will be happy to help you.

How long do I have to use my Nintendo New York gift card?

Your Nintendo New York gift card will expire after 24 months of non-use.

What are the complete terms and conditions for Nintendo New York gift cards?

Nintendo New York gift cards may only be purchased at Nintendo New York. Card use constitutes acceptance of these terms and conditions. This card is redeemable for merchandise (subject to availability) only at Nintendo New York. Card balances can not be redeemed for cash and are non-refundable unless required by law. Nintendo New York is not responsible for unauthorized card use. To check your current balance, visit or call Nintendo New York, 646-459-0800. For cards that are damaged, lost, or stolen, satisfactory proof of purchase must be provided in person at Nintendo New York in order to obtain a replacement card for any value remaining at the time of report. Card balances do not expire, and there are no fees associated with this card. This card is non-reloadable. Nintendo New York reserves the right to change these terms and conditions in its sole discretion at any time without notice. All terms and conditions apply to the extent permitted by law.